Kako vam lahko pomagamo?

We're sorry you didn't receive your package. The delivery driver may have delivered the package to a safe location or to a neighbor.

Check the outside of your property for any signs that the parcel has been left in a safe place. It is also worth checking the delivery details on the tracking system, as any delivery footage that the driver may have taken may help you determine where the parcel has been left.

We also ask you to check with your neighbors, as the driver may have left the package with them.

If after checking the above you still need assistance, please contact our customer service team, we will be happy to assist you.